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FAQ

Frequently asked questions

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How do I get started?

Welcome to Swapful! The Swapful app connects directly to the cryptocurrency networks it supports. You will need to sign up to get access.

How do I receive cryptocurrency in my Swapful wallet?

If you would like to receive cryptocurrency from someone, you will need to give them your "Receive" address.

Why does it cost money to send a cryptocurrency transaction?

The Swapful app does not charge any fees to send a transaction. However, the cryptocurrency networks require a fee, called a "transaction fee".

Why is the value of cryptocurrency sent different than the value received?

Money in your Swapful app is always held as cryptocurrency, and the value in your local currency is displayed as an estimate only.

How long will it take for a transaction to arrive in my Swapful app?

Cryptocurrency transactions are processed by the cryptocurrency network in order to become confirmed. Transactions which pay a higher network fee .

How can I send cryptocurrency from the Swapful app?

In your Swapful app, a wallet is available for the supported cryptocurrencies you own. On the app click send and choose your prefered crypto curency or select from portfolio then cick next , paste or scan the wallet address that you like to send to and enter crypto amount then click send.

What are the transaction details?

The transaction details screen shows you some information about your transaction, as well as any memos available for a transaction.

How do I receive cryptocurrency in my swapful app?

If you would like to receive cryptocurrency from someone, you will need to give them your "Receive" address.

What are the fees for buying or selling through the Swapful app?

Fees, when purchasing or selling cryptocurrencies through the swapfulapp, are different depending on the payment method used. Fees will be displayed to you before comfirming the transaction.

Will I be charged cash advance fees if I buy cryptocurrency with a card?

The swapful app supports credit and debit card purchases. Card purchases are processed as regular credit card transactions. However, some banks might.

How do I exchange cryptocurrencies in the Swapful app?

The Swapful app allows you to exchange multiple supported cryptocurrencies. Follow the steps below to start trading in the app.

How do I make a SEPA payment when purchasing funds in the Swapful app?

If you are a resident of the EU, you can use the SEPA payment method to purchase funds with your bank account.

How do I buy cryptocurrency in the Swapful app?

The Swapful app provides an easy, convenient, and secure way to buy cryptocurrency.

How do I check the KYC status for the SEPA transaction I would like to make in the app?

If you have submitted documents for KYC, you will see a notification in the Swapful app's Limits and features page to let you know of the status.

How do I sell cryptocurrency in the Swapful app?

Swapful app users in multiple countries now have an easy, convenient, and secure way to sell cryptocurrency in the app!

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